Training & Support
Training and support for technology-enhanced learning.
Summer Services
Summer Break Closure
VU Collaborate Help support will be
closed from Friday 23 December 2022 and will
reopen on Tuesday 3rd January 2023.During this time, please continue to log request with VU Collaborate Help by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.
First week of January 2022
Reduced services will run
from Tuesday 3 January 2023 to
Friday 6 January 2023
Virtual Hive Drop-ins: 11am and 3pm
Campus Hive Drop-ins: CLOSED
Live Chat: 10am to 4pm
Virtual consultations: book a one-on-one session
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Help guides: vucollaboratehelp.vu.edu.au/
Drop-In Days
We know you don't always plan to have to troubleshoot something in VU Collaborate, and sometimes you may just want to sit down and work through a task whilst having someone you can ask questions of along the way. The Connected Learning Team have set aside daily times for you to be able to literally drop into the Zoom room and on-campus hives where we are. You can drop in and ask a quick question, work through an issue you are having, or stay for a while and build some content in your space with us.
Virtual Hives
Join our half-hour sessions where Connected Learning staff are available to answer all of your VU Collaborate and Zoom questions.
These are held:
- 11 AM and 3 PM on each working day.
Get access by going to the VU Collaborate Essentials space (external link), selecting the Communication tab then choosing Zoom Classroom from the dropdown list. You then click on Join next to the title and date of the drop-in session to get started.
No bookings are necessary.
On-campus Hives
Our on-campus drop-in sessions are back and available to all VU staff who have a question about VU Collaborate.
It runs from 9:00 am to 4:00 pm:
- every Monday & Tuesday at City Tower in T1516.
- every Wednesday & Thursday at Footscray Park in A202.
You can come in to get a straightforward answer about something specific in 5 minutes, or you can bring your laptop to work on building content or assessments for an hour. You can also work alongside a team member in order to ensure your questions are answered as you work.
No bookings are necessary.
Online Support Session
The Connected Learning team offer 30-minute online support sessions, conducted via Zoom. Book a session to work on a specific issue in VU Collaborate, such as quizzes, H5P, Panopto, or setting up groups or assessments.
Book an Online Support session via our online booking system. To learn how to book online, see book an online support session.
Workshops
Workshops include:
- Introduction to VU Collaborate
- Creating quizzes
- Creating interactive learning activities with H5P
- Creating rubrics
- Zoom virtual classrooms
- Panopto and screen capture videos
- Using Originality Check
Other VU Collaborate Workshops can be developed for your team, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a session.
Further support options
- Chat Now! on the VU Collaborate homepage and in the VU Collaborate Help site (instant support for quick questions)
- Email: This email address is being protected from spambots. You need JavaScript enabled to view it. with all of your VU Collaborate, and teaching and learning-related questions
Support for students
- Step-by-step help guides in the student VU Collaborate Help site
- The Student Induction space - viewable by all VU students (not staff)
Further Support
Visit the VU Collaborate Help site at https://vucollaboratehelp.vu.edu.au for up-to-date information and resources on technology-enhanced learning or email This email address is being protected from spambots. You need JavaScript enabled to view it..
Contact ITS Service Desk on (03) 9919 2777 or via self-service http://servicedesk.vu.edu.au for further technical support.