Training & Support
The Learning Environments Team provides staff members at Victoria University with support, training and professional development sessions in using VU Collaborate. We offer four types of services - Workshops, Personalised Support Sessions, Drop-In Days and Online Consultations.
Personalised Support Sessions
The Learning Environments Team host Personalised Support sessions across a number of campuses. These sessions provide an opportunity for staff to receive expert advice on using VU Collaborate and other online learning tools. Participants receive personalised support and to ensure this occurs, sessions are limited to a maximum of 5 participants. Participants are asked to register their attendance via the calendar below.
The Learning Environments team offer Online Consultations, conducted over-the-phone with the aid of screen sharing. These consultations provide the opportunity for you to work one-on-one with an instructor. Sessions are in 30-minute blocks and are useful when you are either unable to attend a on campus or need some fairly urgent support with an issue in VU Collaborate.
To book an Online Consultation with one of the Learning Environments staff, please utilise our online booking system and book an open block.
Drop In Days
We know you don't always plan to have to trouble shoot something in VU Collaborate, and sometimes you may just want to sit down and work through a task whilst having someone you can ask questions of along the way. The Learning Environments have set aside two days for you to be able to literally drop-in to the room where we are. You can drop in and ask a quick question, work through an issue you are having, or stay for a while and build some content in your space with us.
We are in The Hive at Footscray Park every weekday. The Hive is room A202 and the front door is across from K building. On Thursdays we are at City Flinders Lane in room 103. Bookings are not needed for drop in days.
It will be best if you can bring your laptop along, especially if you are wanting to build content in your VU Collaborate space.
The Learning Environments Team conduct Workshops on various aspects of VU Collaborate as well as other online learning tools such as Turnitin Feedback Studio, Echo360 ALP, CampusPack, WebEx and more. The training sessions are listed on the calendar, simply click on the event to register your attendance.
Contact ITS Service Desk on (03) 9919 2777 or via self-service http://servicedesk.vu.edu.au for further technical support.